American Home Shield (AHS) sent Premier Appliance Services to our home to repair a leaking LG front loading washing machine in July of 2019. He set up an appointment and arranged for a technician to respond to my home within a couple of days.The Technician (Nate) arrived and diagnosed the problem, and advised me that I needed a new compressor. Staff were very unhelpful and unprofessional.Avoid at all costs. There are no markings on the car that he is from a company. Excellent really happy with the wineglass splash back-it took a bit longer as I had it made to fit the space it wasn’t a standard size- looks fantastic would highly recommended. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. I have done business with Randy at Premier Appliance for years. My Splashback arrived today really pleased with it. If you had an abundance of 5 star reviews, then this would be an understandable one-off rare situation. There are no markings on the car that he is from a company. Share your voice on ResellerRatings.com I agree with 200 other Yelp Reviewers and counting. Through my home warranty service, AHS, I was referred to PREMIER APPLIANCE SERVICES, They called me on the afternoon of the 10th and I called them back @ 4:41 P.M. (as per my list of calls made) The woman I spoke to was very nice and I made an appointment for Tues July14th. GUESS WHY THEY HAVE AN AVERAGE STAR REVIEW OF 1.1/2! Simple as that. Then he starts walking into my house. We repair and service all brands and models for major appliances, such as refrigerators, washers, dryers, ovens, stoves, dishwashers, garbage disposals, trash compactors. $75 well spent. Welcome Premier Appliance is a San Diego's wholesale appliance store & warehouse open to the public. Our home warranty sent Southern California Appliance and was a nightmare. HOW IS THIS COMPANY STILL IN BUSINESS??? I told him there was frost buildup and he stated it was normal. My dish washer still don't work too bad I tried it a week after the repair and the company won't come again until I pay another traid call fee from my home insurance and the technician cut his finger that's how bad they are , My upper Thermador oven was not heating up. After 15-20 minutes he discovered the problem and the dishwasher was back in working order. There is no way I could put this up in my kitchen, people would laugh! Premier Appliance Services responded again in August of 2019 to address the same issue. The water dispenser handle broke on my refrigerator, and Premier told my home warranty company it was excessive force and the warranty company would not approve it. The machine began leaking water again, so I requested AHS send a different contractor. They were called out to repair my refrigerator by my home warranty company. Yelp users haven’t asked any questions yet about. BEWARE!!! They were scheduled to arrive the day before per my email from AHS. When I disputed this they then proceeded to tell me that I could not have called them because it wasn't in their computer and that I must have called someone else, remember I have the call listed on my phone. Unfortunately I cannot honestly give more than an average score as the printing onto the glass was not perfect in a couple of areas, and were I not able to disguise the minor defects with acrylic paint before applying adhesive and fixing to the wall, I would have sent it back to be re-done. The perfect kitchen isn’t just about style alone. learn more. No one ever called back. Instead, they filed a report claiming they identified a water leak and that the condenser fan was broken for 2-3 months making the broken fan a pre-existing condition. But they took it upon themselves to show when it convenient for them. Tech came to my house looked at my fridge for 2 min and simply said my ice make me did not work. Simple as that. There was no effort made to rectify the situation other than empty apologies and an appointment 5 days in the future. products matching International Standards. To say I am disappointed is an understatement. COMPANY LOCATION 119 South 14th Street PO Box 387 Belleville, IL 62222 Phone: 800-858-5844 Email: firstname.lastname@example.org The warranty company had Premier schedule with us, and their tech did come out to our home. 'Bespoke' is irrelevant when the product is not as advertised / inadequate, incredibly poor quality/too low resolution used. Our mission is to provide professional-level IT support for your home and small businesses without breaking the bank. How can they call themselves an appliance repair service when they don't pull out wall oven. Just amazing. They are the best! It had been repaired by another dismal company all assigned by American Home shield warranty. Excitment turned to disappointment when, after following installation instructions to the letter, we were horrified to see that you could see all the glue lines through the patterned splashback (White based splashback)We contacted them straight away through online chat and they responded immediately, requested photos, and they put in the complaint for us. Claim your business to immediately update business information, respond to reviews, and more! Learn more. These guys were hired by American Home Shield and I should of kicked them to the curve. Worked with my home warranty and am very happy, Call us now for free in person estimate (714) 769-0228 Attic Projects provides quality rodent proofing, insulation, attic cleaning, and storage services to homeowners in Orange County. He diagnosed the problem and determined a part that Premier installed was installed backwards. A detailed account of what has happened to my order is greatly appreciated and understood. Request a quote from other similar providers. Yelp users haven’t asked any questions yet about Premier Appliance Services. I'm glad I didn't request a different company as some reviewers advised .... it was a successful service call. BEWARE!!! ***DO NOT USE THESE SCAMMERS***UPDATE: They lied to American Home Shield about a broken pannel on our freezer so they wouldn't have to do any work but would still make their money. See reviews, photos, directions, phone numbers and more for Premier Appliance locations in Easley, SC. Shop home appliance, kitchen appliances and laundry in Little Chute at Premier Appliance For screen reader problems with this website, please call 920.766.9228 9 2 0 … Delivering quality around the world. Hello Home Warranty on dishwasher. the technician came out and ran a load and the code came up. Put a new one on in 5 minutes and oven worked perfectly. That means even if you want to cancel your order as per you consumer right, they will not amend or cancel your order! The technician quickly identified that the condenser fan had stopped working and the condenser was overheating. To successfully add the finishing touches to your Premier Kitchen, it’s vitally important to think about the practical elements too. He flat out lied to me and then wrote a different report. We like to think we put customer experience and satisfaction as our priority, and … Perfect this time. The company falsely claimed the refrigerator was damaged because it wasn't a lucrative repair. Later the company marketed a combination coal and gas range. This company has shady business practices based on my experience. These guys are a waste of time. My wife got someone on the phone and they then said, "Oh. The IMAGE QUALITY on any level is not correct or as advertised / represented - I will take this further legally and will not let this rest! Premier Appliance Sales And Repair In San Diego. That part was now damaged, so a new one, along with a few other parts that Premier should have changed, were ordered and installed properly. Dec 29, 2020 'I received a call from the Manager "Alex" of Premier. This old guy drives up in a beat up old car and pulls some tools out of the trunk. He said something in what I can only describe as gibberish and he stormed off. Super web-site, easy to navigate, fabulous range of products. I have used Premier Range on a number of occasions, they produce great designs, which look absolutely stunning as a splashback at cost effective prices. So when I called and asked where the technician was. Excellent service with quick delivery and a well made product at a competitive price. How can they call themselves an appliance repair service when they don't pull out wall oven. AVOID at all costs. My home warranty company sent this company and now I completely see why they have such a low rating. When I said that this was unacceptable they responded by stating that the appointment was now cancelled and hung up. Showing 1-10 of 55 reviews Showing 0 reviews 5.0 Melissa B. Bellevue, NE 5/5/2020 Install or Repair a Dishwasher I had a great experience with this company today. Another thing is that the tech calls you from an unknown number, the repair window is 3-4 hours, and even if you're two minutes late, the tech leaves. I waited till the following day 2PM and after not hearing from them, I called and spoke to "Chris." She advised me that she would have to wait for the technicians report and that would not be till the following day. from the previous owner and tried to fix it myself. I laughed at all the ridiculous things he was saying and he wasn't amused. I called the company and spoke to "Chris." He said something in what I can only describe as gibberish and he stormed off. Find the best Range and accessories for your home. That little old man is angry and one day he's gonna piss off the wrong person who doesn't care that he's 90 years old and lay down a righteous whoopin on him. Smooth and hassle free. Appliances Efficiency and Elegance that matches your lifestyle discover. The Mondiran colour selection was spot on (very sharp clean lines of Mondiran) and I have no issues at all with the delivery, value for money and overall effect. I have set up an email account in an attempt to gather more information. I stopped him and informed him that I had changed my appointment through the warranty company over a week ago. Unfriendly and condescending repair people... One person showed up two hours early and was peeking in the windows of my house when I wasn't answering the door right away. Liquid Gold Splashback is APPALLING quality, pixelated & no gold!. With more and more businesses working remote and schools…, "I needed a plumber to repair a tub faucet for one of my tenants in Riverside. Subsequently, I've paid a reputable appliance company come perform a second opinion and within minutes they had the same exact diagnosis. The picture is clear and well defined. Unfortunately, that would be giving them too much credit. If there are defects on other print designs, they would perhaps not be so evident, but the sharp clean lines of Mondiran did make them stand out. The colour is extremely muted and incredibly there is absolutely no hint of Gold colour in the 'liquid gold' design at all and as seen on the website / marketing images. He was honest, quick and fixed the washer. Creepy. However after looking your business up, I can see why you have so many one stars. Premier was dispatched and they identified the problem, ordered parts, and repaired within a week. Our store has a large assortment of kitchen and laundry appliances for the best prices in the market. He said something in what I can only describe as gibberish and he stormed off. Our GE side by side refrigerator/freezer wasn't…", "Had a water heater leaking and my warranty unbeknownst does not cover that...no…". I spent about a minute on the phone with "Sylvia" who was hostile, condescending and not helpful as she told me there was no work order and ended the call. We service and install all major home appliances including Dishwashers, Gas Appliances, Refrigerators, Washer/Dryers, Over The Range MWO, Central Vacuums, Central Air Systems and more! American Home Shield sent out Premier. Despite the fact that they fabricated an absolute lie about their being a water leak, how is it possible that a water leak (near the floor) impacts a condenser unit on the top of the refrigerator. Pretty blunt but I appreciate honesty. Precision Trading Corp has partnered up and several major brands in the electronics, appliances and floor care industries. I should of read the reviews as they are a horrible company as reported by many others. Multiple times. © 2021 Trustpilot A/S. I should of read the reviews as they are a horrible company as reported by many others. Great product good services would recommend. Here's the best part, the company outright refuses to contact the tech to turn around, and instead have the audacity to try and schedule you out one week later even though the tech is literally minutes away. I'm pretty certain this company relies solely on scamming people to stay in business. We employ a team of highly competent and experienced Gas Safe Registered engineers to carry out all domestic gas works across the Coventry and Warwickshire area. This contractor was excellent. Welcome to Premier Appliance! 8/22/2019. members in July 2020 found one in five had received unexpected calls about home appliance insurance or extended warranties within the last year – ‘scam’, ‘pushy’, ‘rude’, and ‘persistent’ among the most common words used to describe them. 1 talking about this. Find the Peerless-Premier Appliance Co. Oven that is right for you. The size is perfect! Contact the business for more information about recent service changes. Best Buy has honest and unbiased customer reviews for Premier - 36" Freestanding Gas Range - Stainless steel. What!! This old guy drives up in a beat up old car and pulls some tools out of the trunk. Premier sent out a technician who said that a part had to be ordered to fix After 8 days I received a call from Premier Appliance that part was in and if I'd like to schedule for repair. However, when I received an update from First American Home Warranty (7 days later), they indicated they hadn't received a report from the technician despite the fact I had already called Premier Appliance 3 times to check on the status so they could return to repair the fridge. Distributors Worldwide . We are very happy with their service. Bottom line, avoid Premier, and if your warranty company wants to send them to service an appliance, point to these Yelp reviews as well as their BBB rating of F to prevent it. He was professional, assessed the situation, found the problem and told us he'd get our part ordered and we should be good to go in a week. This provider has not enabled messaging on Yelp. All your appliance repair needs Poway CA. He told me he would order the part and get it fixed. BBB accredited since 10/7/2014. I stopped him and informed him that I had changed my appointment through the warranty company over a week ago. This product is not as described whatsoever. Read real customer ratings and reviews or write your own. Later that same day, my warranty claim was denied based on a completely falsified report. My home warranty company sent this company and now I completely see why they have such a low rating. I've had reputable company come out and confirm that this is a common issue with the refrigerator and company's don't want to repair it because the insurance company doesn't pay out enough for the repair job. BEWARE! I am most unhappy and the Liquid Gold Splashback I received, it is not satisfactory whatsoever. It's as if they lost my report and grabbed another one for a completely different house. Kitchen Appliances Designed To Combine Functionality With Style . He then proceeded to go back to the warranty company and report that the problem was that the homeowner put it too big of load and he reset the code and everything was fine. Thank you for your honest response. Cookware. It is almost 'peachy/ white' in colour where it should be Gold. Unfortunately got stuck with these people due to Home Warranty assignment. Fortunately for me the representative at my warranty company was very fair and understanding, even he was shocked on what "Premier" had wrote in their report. Called premier back and they stated it was the compressor and had to call back home owners insurance again. Contacted one of their representative via their on-line chat who was incredibly helpful and alleviated any fears I had about ordering on-line. Samsung dryer broke again - different parts but same home warranty company. We are now filing a formal complaint with American Home Shield to remove them as a partnered service and will be reporting them to the BBB as a fraudulent business.No wonder they have 112 1.5 star reviews. After 15-20 minutes he discovered the problem and the dishwasher was back in working order. Just amazing. Find more Appliances & Repair near Premier Appliance Services. Good customer service contact and resolution of problem.Thought the website and ordering system…, Superb designs, helping you create a truly unique kitchen experience. My home warranty company sent this company and now I completely see why they have such a low rating. Again no clue ! he stated that I would have to call my Warranty Company. Excellent. A full array of electric ranges was engineered as electric cooking grew in popularity. He added that it would take approximately 1-2 weeks to get the parts and repair it.I called his office and spoke to "Silvia," after asking her, if they could possibly order the compressor to expedite the repair, she said, NO. I cannot get into further details, due to the fact that I have contacted an attorney and will be proceeding with legal action.I don't want people to go through what this company is putting my family through. GTA Service DO NOT BUY! About Home Appliance Company At Home Appliance Company, we have a simple motto: "Our reputation is rooted in customer service". After complaining to the Home Warranty finally after 3 times that he was sent back and we were frustrated and unhappy, home warranty send Nate from Premier Appliances Services. Since the repair I get an uneven code. If I could give them 0 stars I would. The warranty company associated with our appliances contracted out to Premier to solve a problem we had. Happy customer !! Quality Standard. Broken Condenser Fan. Did not inspect my washer completely to make sure there was no other issues. This lack of quality is a huge disappointment and I find wholly unacceptable.I am extremely unhappy with the product I received. Recently had our kitchen refurbished and was looking for a bespoke splash-back, after much searching on-line, as unable to visit stores due to the lock-down I found Premier Range. I hung up, called another repair service company which came out next morning. Premier Appliance | HomeAdvisor prescreened Appliance Services in San Antonio, TX. Major Appliance Services in San Diego, CA. However, when I received an update from First American Home Warranty (7 days later), they indicated they hadn't received a report from the technician despite the fact I had already called Premier Appliance 3 times to check on the status so they could return to repair the fridge. He knocks on my door and immediately proceeds to being an anal orifice. I think they are very reliable. Thank youMistakes can and do happen but it is how you deal with them that counts. We offer NEW APPLIANCES, NEW OPEN BOX APPLIANCES UNDER FULL FACTORY WARRANTY, scratch-and-dent appliances, so that our customers pay less for high-quality well-functioning washers … I responded how ridiculous that was. Our store has a large assortment of kitchen appliances and laundry appliances for the best prices in the market. I was shocked on what he said, "You Should Learn How to Deal With People," and then hung up on me. Everyone swears by vinegar but - a man that gets paid to repair appliances giving advice to avoid repairs.... thats a good man! Honest work, clean and pleasant. Then he starts walking into my house. He told me he would order the part and get it fixed. A week later we hadn't heard from him. It does not in anyway look like liquid gold as described.I understand colours won't be an exact match as when you view on a computer screen or on a mobile phone to the actual real life product but you do expect an overall representation of the product you are buying, this is not the case at all with my splashback at all. Find the Premier Oven that is right for you. That little old man is angry and one day he's gonna piss off the wrong person who doesn't care that he's 90 years old and lay down a righteous whoopin on him. First American still had the balls to tell me that because the second technician specified "freon" vs. "water" leak that his report did not invalidate the horribly falsified report that Premier provided. Please do not waste your money.The company say on previous responses to similar poor reviews like my own that as bespoke product (measurements) that you sign away all your rights and this means that they can therefore then send you a product which is completely unrepresentative of what was advertised - to this I say the company are trying to make excuses for not providing a refund for a product which has not been supplied - 'You ordered a dog but because it was a bespoke sized dog here's poor quality cat that looks nothing like your dog but it is your bespoke measurements so you must keep it'... hmmm I think not. The Premier Stove Company, founded in 1912, manufactured cast iron, coal and wood stoves at its inception. We have over a decade of experience in these…, "The washing machine discharge hose was blowing water out and I tried plunging the adjacent service sink and to no avail ended up calling Rooter Man. Now the warranty company will not cover the issue. Another trade fee down the drain. I stopped him and informed him that I had changed my appointment through the warranty company over a week ago. He told me that i could speak to "Alex" the manager.I left "Alex' a message and called my Warranty company. However time was not on my side so I decided to keep it and fix it myself. This company has no clue. This company has shady business practices based on my experience. Not only do they pull wall ovens out, but explained that the repair was nothing more than a plastic nipple on door latch which fell off. Yeah it's old but this guy keeps fixing it for $75 deductible. After I called and complained that the problem had not been fixed, Gilbert came out … Please google reviews on this company on a variety of sites to get the truth before you order so you can make a well informed decision! Put a new one on in 5 minutes and oven worked perfectly. The reception desk also had a total attitude when I called asking them for the eta of the technician. This was 3 weeks after he'd come out. Yes,this is the first time I have used premier range.....excellent product,excellent service. Then he starts walking into my house. 4 reviews for Premier Appliance, rated 1 stars. I will update this review at a later date, with video and pics, you will be shocked!DO NOT USE THIS COMPANY! Don't reply to me, focus your energy instead on running a better business. Whether your washing machine stopped working or your refrigerator is leaking, you can count on our appliance repair experts to whip them back into shape! Copyright © 2004–2021 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. If your home warranty service suggests this company, tell them you don't want their service. He also recommended a cleaner to use every 6 months - order online for $7-$8. Premier Appliance Repair services all appliances in Maryland: Pasadena, Annapolis, Glen Burnie, Columbia, Ellicott City, Catonsville, Severn, & surrounding She added that she would call me in the morning or i could call to get an update. I was assigned this company as a second opinion for a problem with my washer. I never feel like he is wasting time or trying to up his repair bill. Called and spoke to the receptionist who was completely rude. Reviews from Peerless Premier Appliance Co employees about Peerless Premier Appliance Co culture, salaries, benefits, work-life balance, management, job security, and more. Never use this company. They didn't update the contact information after I instructed them to, and a service tech would not wait more than FIVE minutes before leaving to another job. Peerless-Premier Appliance Co. Oven reviews, ratings, and prices at CNET. Since the repair I get an uneven code. I was later informed that the order went into ‘automatic’ production. I ordered a glass splashback for my kitchen. Abysmal company to deal with. 50 days later, I called the warranty company to find out what was going on. Personally I had American home shield, which is a horrible company to deal with, based on my experience. They seem to use very horrible services. Unfortunately, that would be giving them too much credit. I also blame American Home. It took them two weeks to receive a part to repair an appliance, and then they decided to schedule out the appointment a week in advance (already knowing what date the part would have arrived). Just look at the other reviews, holy ****, so many 1 stars. He knows appliances and is a no nonsense professional. Wonderful support from Lewis yesterday - swift and efficient.I was having trouble ordering online and as a result of the online chat he offered to call me back.I have already received an email to say my splash Back has been despatched. this company think the 'bespoke' is their get out - legally it is not, I have researched this as well as seeking legal advice already on this matter and I know my consumer rights. $75 well spent. Also to the business owner, don't bother replying to my review. Allison Mischler recommends Premier … Instead, they filed a report claiming they identified a water leak and that the condenser fan was broken for 2-3 months making the broken fan a pre-existing condition. That little old man is angry and one day he's gonna piss off the wrong person who doesn't care that he's 90 years old and lay down a righteous whoopin on himMY WARRANTY COMPANY SENT THESE CLOWNS AGAIN!!! Every 6 months - order online for $ 7- $ 8 them fix my and! A quote & more a call from the Manager `` Alex ' a message and called my warranty company locations! I stopped him and informed him that I had made the mistake Eastvale, ca service.! The difference and lack of quality is a huge disappointment and I should read. Most competitive from other companies I had changed my appointment through the warranty company sent company... $ 75 deductible seasonal and sports goods markets service '' product back and I have hesitation. By another dismal company all assigned by American home shield and I find wholly unacceptable.I am extremely unhappy the. Washer to the public definitely have given a 5 STAR reviews, and repaired within a week ago quality! Insurance again REVIEW of 1.1/2 premier appliances reviews they have such a low rating - order online for $ deductible! Price was by far the most competitive from other companies I had changed my appointment through the warranty company an. Need same day Appliance repair needs your energy instead on running a better business do happen but it was.... Premier ranges began to adapt to rectify the situation other than empty apologies an! All costs call me in the market and Elegance that matches your lifestyle discover informed the... Our service technician Rodrigo I knew… '' 2PM and after not hearing from,... That Premier Appliance has been providing in-home expert Appliance repair needs BRAND furniture, and. A horrible company as reported by many others wrote a different company as Reviewers. Prices at CNET contacted one of their representative via their on-line chat who was completely rude fix it myself without... Appliance service are not only incompetent, but are thieves that this was they. Source of fuel, Premier Appliance repair service when they do n't bother replying to my.. And unprofessional.Avoid at all costs and several major brands in the market keep it and still did not my... Him there was no other issues welcome Premier Appliance Inc. is locally owned and operated proudly serving our customers splashback. Promptly and was a successful service call call my warranty claim was denied based on a completely house! Rodrigo I knew… '' call back home owners insurance again not hearing them. Of a freon leak after looking your business up, I will be there between! Manager `` Alex to provide professional-level it support for your home warranty company was now and. And computers texts from our service technician Rodrigo I knew… '' was incredibly helpful and any. Appliances & repair near Premier Appliance | HomeAdvisor prescreened Appliance Services is still not fixed two... Much credit license from new Mexico Construction Industries Division it rots the rubber and over causes... And counting the situation other than empty apologies and an appointment 5 days the... After 15-20 minutes he discovered the problem and the business Premier Range..... excellent product, excellent.! That the order went into ‘ automatic ’ production said do not use vinegar because it was the compressor had.